Jira Concepts - Issues

Jira tracks issues, which can be bugs, feature requests, or any other tasks you want to track.

Each issue has a variety of associated information including:

  • the issue type
  • a summary
  • a description of the issue
  • the project which the issue belongs to
  • components within a project which are associated with this issue
  • versions of the project which are affected by this issue
  • versions of the project which will resolve the issue
  • the environment in which it occurs
  • a priority for being fixed
  • an assigned developer to work on the task
  • a reporter - the user who entered the issue into the system
  • the current status of the issue
  • a full history log of all field changes that have occurred
  • a comment trail added by users
  • if the issue is resolved - the resolution

Issue Types

Jira can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.

For Regular Issues
Epic
Created by Jira Software - do not edit or delete. Issue type for a big user story that needs to be broken down.
Bug
A problem which impairs or prevents the functions of the product.
Story
Created by Jira Software - do not edit or delete. Issue type for a user story.
New Feature
A new feature of the product, which has yet to be developed.
Task
A task that needs to be done.
Improvement
To request developing or improving a feature or a task.
KAO
Influencer Transfer | حوالة مؤثر
Finance & Accounting department is responsible for influencers financial transfers.
Designate Mentor | تعيين مرشد
Designate a mentor for a new employee.
Create new user account | إنشاء مستخدم جديد
New accounts on SmaatHub are created for new employees.
Course Attendance | حضور دورة
Attending/registering for courses that benefit the employee.
Bid | المناقصة
Bids created by BD team for clients.
Overtime Request | ساعات إضافية
Request overtime pay from the HR department.
Influencer Account Statement | كشف حساب مؤثر
Request account statemnt of an influencer.
(RUH) Onboarding | انضمام موظف
When an employee joins Smaat, the on-boarding process is being implemented by the HR team.
Business Trip | رحلة عمل
The business trip issue will be assigned to the HR team to take all necessary procedures such as booking and paying allowances.
Issuing Visa | إصدار تأشيرة
Non-Saudi employees are able to request issuing visas.
Information Update | تحديث بيانات
The employee can inform the HR team with any updates in his/her personal information.
Loan Request | طلب قرض
This issue is assigned to the HR department and reviewed by the concerned parties.
FYA
For Your Action
FYI
For Your Information
Identification Letter | خطاب تعريف
To request issuing identification letters from the HR Project.
Advance Salary | راتب مقدم
Smaat employees are able to request salary advance via this issue type.
Payroll | كشف رواتب موظف
Request an employee salary statement.
Feedback
Unused anymore/NOT FOR DELETING
Trust | عهد
Request any types of assets from the Procurement Project.
Influencer Transfers Identification | تعريف حوالات مؤثر
Request transfer identification of an influencer.
Leave Request | استئذان
Request different types of leave form the HR Project.
Nominate a Trainee | ترشيح متدرب
Smaat employees are able to recommend trainees using this issue type.
Coverage | تغطيات
Request overtime pay.
Facilites Maintenance | صيانة المرافق
Building and offices maintenance can be requested from the Procurement Project.
Employee Warning | إنذار موظف
From the HR project, managers can request giving an employee a warning letter/notice.
Financial Services | خدمات مالية
Financial services are provided by the Finance department whether these services are related to clients or Internal services.
Nominate a Freelancer | ترشيح عامل حر
Smaat employees are able to recommend freelancers using this issue type.
Nominate an Employee | ترشيح موظف
Smaat employees are able to recommend candidates using this issue type.
Off-Boarding
When the employee leaves the company, the off-boarding process is being implemented by the HR team.
Other | أخرى
Contact for other matters.
Vacation Request | طلب إجازة
Request any types of leave from the HR department.
Request Employee | طلب كادر
Request sourcing candidates for an open position.
Influencers
Renewal Employee Contract | تجديد عقد موظف
Renew the employee contract. Available only to the Top Management.
Report Designing | تصميم تقرير
An Internal issue to request a report designs. Related to the Digital Operations department.
مسابقة جَود الرمضانية
A competition that is being held during Ramadan.
Monthly Sales Statement | كشف مبيعات شهري
This issue is created by the Finance & Accounting team to provide account managers with a monthly sales statement.
Invitations | إرسال دعوة
Send invitations to clients/partners.
Suggestion | اقتراح
Employees are able to provide their suggestions to develop and enhance the system.
Operation Related
Special event interaction | تفاعل مع مناسبة خاصة
This issue is created to interact with employees' special events.
Exchange Services | تبادل خدمات
Exchange services between Smaat and other parties.
Add to Records | أثرِ قائمتنا
Smaat employees are able to suggest freelancers or publishers to be included in Smaat Records.
Deactivate User's Account | تعطيل حساب مستخدم
Deactivate the user of a resigned or dismissed employee.
Extend Test Period | تمديد فترة التجربة
Request extending the probation period of an employee from the HR Project.
Meeting Request | طلب اجتماع
Request to schedule a meeting and set up its agenda.
Grant Permissions | منح صلاحيات
To have any types of access whether to SmaatHub or clients projects.
Website Snapchat
An issue created automatically with a request of Snapchat services.
Job Offer | إصدار أو تعديل عرض وظيفي
Preparing job offers for candidates.
Account verification | توثيق حساب
A request to verify a client social account is being assigned to the media buying team.
Medical Insurance | تأمين طبي
Medical insurance provided to Smaat employees are being requested using this issue type.
Onboarding Trainee | انضمام متدرب
Free Support | دعم بدون مقابل لعملاء أو أصدقاء الشركة
Sponsorship/free services provided to clients or Smaat partners.
Awards | مكافآت وحوافز
Request awarding an employee from the HR department.
Nominate a Volunteer | ترشيح متطوع
Smaat employees are able to recommend volunteers using this issue type.
Salary Adjustments | تعديل راتب
This request is available only to the Top Management.
Transfer Employee | نقل موظف من قسم لاخر
Available only to the Top Management.
Internal event | حدث داخلي
Internal events are being coordinated using this issue type.
Influencers Acquisition
This issue is related to the influencers internal project.
Archive Account | أرشفة حساب
After the end of a project, this issue type must be created to ensure completing all the tasks within the same project.
Coordinate hospitality | التنسيق لضيافة
Prepare the hospitality for internal meetings or guests.
Notice | إشعار
Send a notice.
Creative Ideas | أفكار إبداعية
Employees share their creative ideas using the PR project.
Attendance Report | كشف حضور وانصراف
Request employee attendance record from the HR department.
Email Inbox
Website Training
An issue created automatically with trainees information.
Schedule vacation | تنسيق موعد إجازة
This issue is related to the Content Creation internal project in order to coordinate the leaves and take the initial approval from the manager.
Website Career
An issue created automatically with candidates information.
GIF | مقاطع متحركة
GIFs are created by the GIF & Editing team.
Creative Designs | تصاميم إبداعية
Request any types of creative designs for general purposes.
Hub Training | تدريب على النظام
Hub Heroes deliver training courses to those who create this issue.
Bank of Ideas | بنك الأفكار
Employees are able to share their creative ideas via this issue type.
Motion Graphic | رسوم متحركة
The motion graphic team is responsible for making motions graphics.
Join HUB FM | انضمام للنشرة
To participate in the monthly news broadcast.
Administrative Services | خدمات إدارية
Account managers and BD team can request administrative services such as cost numbers and letters via this issue type.
Re-Entry Visa | تأشيرة خروج وعودة للمقيمين
Residents can request exit/re-entry visas.
Share | شارك
Employees are able to share their own content on Smaat social accounts.
Send an Announcement | إرسال تعميم
Announcements sent via the system to users are being requested using the HS project.
Media Buying Services
This issue is related to the BD team whose responsible for the Media Buying Services
Legal Services | خدمات قانونية
Request different types of legal services from the legal department.
Due Diligence | تقصي وبحث
Performing a due diligence on specific accounts determined by the client.
Contact us | تواصل معنا
To contact the department for other matters.
Event participation | مشاركة في حدث
This issue is assigned and reviewed by the PR team.
FYI | إشعار
For Your Information
Account Charging | شحن باقة
Clients charge their social accounts for promotion purposes.
Video Editing | تحرير فيديو
Request editing a video from GIF & Editing team.
Plans & Objectives | خطط وأهداف
This issue is created by the managers of the different department to provide the top management with their plans and objectives.
Infuencer Onboarding
Announcement for including a new influencer to Smaat list.
Minutes | محضر
Document the minutes of a meeting and notify the involved parties.
Achievements | وثق إنجازك
All the achievements accomplished during the project are documented at the end of it using this issue type.
Financial Proposal | عرض مالي
A financial proposals is being prepared by the BD team while the necessary procedures are included in the workflow.
Open Space | مساحة حرة
An open space that is created for Smaat employees to share their discussions and ideas.
Renewal IQAMA | تجديد إقامة
Renew the Iqama of residents.
Strategies and Plans| ماقبل التعاقد
Prepare a plan to be presented to the client before signing the contract.
Client's Related
Website Contact
An issue created automatically with clients information.
Creative Content | محتوى إبداعي
Request any types of creative content from the creative department of Dubai office.
Assignment | تكليف
Managers/Supervisors are able to assign tasks to the employees of the department.
Access to Platforms | طلب الوصول للمنصات
The Control & Follow-up unit is responsible for managing the access to clients' platforms. The access types involve "Passwords & Permissions".
Software Asset | برمجيات
Request softwares from the procurement project.
Influencers Allocation | توزيع المؤثرين
To select or suggest influencers for a campaign or any other services.
HandOver | تسليم المهام
Hand tasks and duties over to another employee.
Announcement | تعميم
Request sending announcements related to a single department and its employees.
Vendor Registration | تسجيل مورد
This issue is related to the procurement department to register the information of vendors on the records.
Ideas and suggestions | مبادرات واقتراحات
This issue is included in the internal projects of the different departments.
Internal Meeting | اجتماع داخلي
Members of a specific department can request an internal meeting.
Media Buying
Services such as promotion provided by the media buying team.
Website Sponsorship
An issue created automatically by Smaat website.
Production Assets | معدات الانتاج
Assets provided to Smaat production team.
Reports | تقارير
Reports related to client accounts.
Video Production | إنتاج مرئي
Video production is one of Smaat services. The issue will be directly assigned to the production supervisor.
Phone Asset | أجهزة الهاتف
Asset provided to Smaat employees.
TV Recording | تسجيل تلفزيوني
This issue is created according to the request of the client to record a part of an interview or program .
Reports
An Internal issue to request any type of reports, for example, performance reports.
Hello, I'm.. | ..مرحبًا أنا
This issue is created by new employees in order to introduce themselves to co-workers.
Computer Asset | اجهزة الكمبيوتر
An asset that is provided to Smaat employees.
Content Plan | خطة محتوى
Request preparing content plan for client accounts.
Media Plan | خطة ترويج
A media plan is prepared to allocate the client budgets.
TOP-MGT Candidates | ترشيحات الإدارة العليا
Available only to the Top Management.
Server Assets | الخادم
This issue is related to the asset management project.
Kitbag | حقيبة المعدات
This issue is related to the asset management project.
Network Assets | شبكات
Request network services using the Asset Management project.
Misc Peripherals | ملحقات متفرقة
This issue is related to the asset management project.
Social Insurance | تأمين اجتماعي
Social insurance provided to Smaat employees are being requested using the HR project.
Monitor -TV Asset | شاشات- تلفزيون
This issue is related to the asset management project.
Inventory Management | إدارة المخزون
To maintain assets.
Software & Hardware Support | أنظمة ودعم فني
This issue is assigned to the Lab department.
Sprinklr Report Issues
Influencers's Related
Proposal Preparation
Requesting Freelancer | طلب فري لانسر
A request to procurement to pay freelancer on one time contract work for our company
Influencer Gift | هدايا مؤثر
Smaat Space
Billing Payments | دفع فواتير
This issue is created to request any types of purchases, for example, gifts and office supplies.
Account Charging Payment
Contracts Review | مراجعة العقود
Request for RFI/RFQ/RFP | طلب تسعيرة
Business Card | بطاقة عمل
Request a business card from the HR department.
Content Designing | محتوى بصري
Request content designs for client accounts.
Content Writing | محتوى نصي
Request writing any types of content to be posted on client accounts.
Coverage | تغطية
Request covering an event to be posted on client accounts.
Mona
DON'T DELETE
Scheduling | جدولة
Schedule content to be published on social platforms using the authorized tools.
Sponsorship Transfer | نقل كفالة
This issue is only available to the Top Management.
Technical & Financial Proposal | عرض فني ومالي
Prepare technical and financial proposals.
Offer Services | عرض خدمات
Offer new services to the client.
Claim Letter | خطاب مطالبة
This issue is assigned to the BD team to send claim letters to the client.
Collection of dues | تحصيل مستحقات
This issue is assigned to the BD team to follow-up with the client about unpaid dues.
Problems | عوائق
Employees are able to report on problems and issues encountered them while they are using the system.
Pre-Contract Report | تقرير قبل التعاقد
Provide the client with a report discusses the status of his/her social platforms.
Reimbursement | تعويض مالي
Employees can request reimbursement from the HR project.
Translation | ترجمة
Translate any types of content.
Website Freelancer
An issue created automatically with freelancers information.
Signify Development
This issue is created to request implementing technical development and improvements on the Signify App.
Promotion | ترويج
Request promotion services from the media buying team.
Personal Information Form
Dubai office employees can submit/update their personal information.
Performance Evaluation | تقييم الأداء
This issue is created by the managers of the different departments to evaluate their employees.
Request a Contract | طلب تعاقد
Request to make a contract with another party.
Coverage Tasks | مهام التغطيات
This is created to delegate tasks to coverage team members.
Account Planing | خطة حساب
This issue is related to clients projects where the planning team is responsible for preparing plans to be implemented on the clients social accounts.
DXB Financial Services | خدمات دبي المالية
This issue is related to Dubai office to request financial services.
Office Supplies | مستلزمات مكتبية
Office supplies are being requested using the Procurement project.
Request Archived Material | الحصول على مادة من الأرشيف
Request archived materials from the coverage team, for example, footage.
Onboarding | انضمام موظف
Work at Client's Location | العمل عند العميل
For Sub-Task Issues
Sub-task
The sub-task of the issue
استلام عهدة
Assign an Employee | تكليف داخلي
Assign a task to an employee.
Announcement | تعاميم
Send any types of announcments.
HR Checklist for New Employee
A checklist that includes a new employee needs.
Deactivate Account User | تعطيل حساب مستخدم
Deactivate an employee user.
Designate Mentor
Appoint a mentor for a new employee.
إلغاء التأمين الطبي
Return on Investment | مردود الاستثمار
This issue is assigned to the promotion supervisor where he provides the results of the promotion processes.
Animated Visuals | مرئيات متحركة
A part of the Creative Content process in DXB Projects.
Medical Insurance
A medical insurance provided to Smaat employees.
Prepare Work space
Prepare a new employee work-space.
إلغاء التأمين الطبي و الإجتماعي
توفير معدات
Assign An Outsource | تكليف خارجي
 Assign work to freelancers.
Create Email & User-account
Create email & users for new employees.
Employee Rotation
A part of the on-boarding process.
Video Production Tasks
Tasks related to the video production.
Assign Projects | توزيع المشاريع
This issue is related to the reports team where the supervisor assign projects to the team members in a monthly basis.
Deactivate Fingerprint
تصفية مستحقات موظف
تسليم عهدة

Priority Levels

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.

Major
Major loss of function.
Critical
Crashes, loss of data, severe memory leak.
Highest
This problem will block progress.
High
Serious problem that could block progress.
Medium
Has the potential to affect progress.
Blocker
Blocks development and/or testing work, production could not run.
Low
Minor problem or easily worked around.
Lowest
Trivial
Cosmetic problem like misspelt words or misaligned text.
Minor
Minor loss of function, or other problem where easy workaround is present.

Statuses

Status Categories

Helps identify where an issue is in its lifecycle.
Issues move from To Do to In Progress when work starts on them, and later move to Done when all work is complete.

Done

Represents anything for which work has been completed

In Progress

Represents anything in the process of being worked on

No Category

A category is yet to be set for this status

To Do

Represents anything new

Issue Statuses

Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Worked
This issue is being actively worked on at the moment by the assignee.
Open
The issue is open and ready for the assignee to start work on it.
Reopened
This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.
Resolved
A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.
Closed
The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.
Building
Source code has been committed, and JIRA is waiting for the code to be built before moving to the next status.
Build Broken
The source code committed for this issue has possibly broken the build.
To Do
The opining status created to be used in multiple issues on multiple projects
Done
The final status created to be used in multiple issues on multiple projects
Testing
This status is managed internally by JIRA Software
New
A Status created to be used in multiple issues on multiple software projects
Selected for Development
A Status created to be used in multiple issues on multiple software projects
Ready to Start
A Status created to be used in multiple issues on multiple projects Indicate that the issue is ready to start scheduling
Cancelled
A Status created to be used in multiple issues on multiple projects Indicate that the issue has been cancelled
Rejected
A Status created to be used in multiple issues on multiple projects Indicate that the issue is rejected
Developer Done
This status is managed internally by JIRA Software
Administrators Done
This status is managed internally by JIRA Software
Developers Done
This status is managed internally by JIRA Software
in review
A Status created to be used in multiple issues on multiple projects Indicate that the issue in review
In Development
A Status created to be used mainly in the "Signify Development" issue on "Signify-Dev" project
Need Enhancement
This status is managed internally by JIRA Software
Waiting Testing
This status is managed internally by JIRA Software
In Testing
This status is managed internally by JIRA Software
Test Status
This status is managed internally by JIRA Software
Waiting Review
This status is managed internally by JIRA Software
Planning
A Status created to be used in " Marketing Campaign | حملة تسويقية" issues on trial projects
In Progress
A Status created to be used in multiple issues on multiple projects Indicate that the issue in progress
Executed
A Status created to be used in multiple issues on multiple projects Indicate that the issue is exected
Hold
A Status created to be used in multiple issues on multiple projects Indicate that the issue is on hold
Review
A Status created to be used in multiple issues on multiple projects Indicate that the issue is in review stage
Waiting for Scheduling
A Status created to be used in multiple Creative Content issues on clients projects
Failed
A Status created to be used in multiple issues on multiple projects Indicate that the issue is ended failed
Follow Up
A Status created to be used in multiple issues on multiple projects
Manager Approval
A Status created to be used in multiple issues on multiple projects Indicate that the issue is in the waiting stage for approval
Accepted
A Status created to be used in multiple issues on multiple projects Indicate that the issue has been accepted
Waiting Approval
A Status created to be used in multiple issues on multiple projects Indicate that the issue is in the waiting stage for approval
Waiting For Administrative Approval
A Status created to be used in "Coordinate hospitality | التنسيق لضيافة" issues on "PR Service Desk" project Indicate that the issue is in the waiting stage for approval
Finance Procedure
A Status created to be used in multiple issues on multiple projects Indicate that the issue is at the stage of finance procedures
HR Procedure
A Status created to be used in multiple issues on multiple projects Indicate that issue is at the stage of human resources procedures
Waiting for Management Approval
A Status created to be used in multiple issues on multiple projects Indicate that the issue is in the waiting stage for approval
Hold in Management
A Status created to be used in "Internal training | تدريب داخلي" issues on all HR Service Desk projects Indicates that the training request is on hold by the management
Preparing
A Status created to be used in "Internal training | تدريب داخلي" issues on all HR Service Desk projects
Withdrawn
A Status created to be used in "Internal training | تدريب داخلي" issues on all HR Service Desk projects Indicates that the training request withdrawn
Work Harder
A Status created to be used in "Internal training | تدريب داخلي" issues on all HR Service Desk projects Indicates that the employee need to work harder on his training
Excellent
A Status created to be used in "Internal training | تدريب داخلي" issues on all HR Service Desk projects Indicates that the employee has exceeded his training
Interviewing
A Status created to be used mainly in Multiple issues on "Recruitment" project
Preparing Job Offer
A Status created to be used mainly in Multiple issues on "Recruitment" project Refers to the preparation stage of job offer
OnBoarding Procedure
An opining Status created to be used mainly in the "On-Boarding " issue on "Recruitment" project
Direct Manager Checklist
A Status created to be used mainly in the "On-Boarding" issue Indicates that the direct manager have to choose a supervisor for the new employee on "Recruitment" project
Backlog
A Status created to be used mainly in the "Signify Development" issue on "Signify-Dev" and other software projects
Reviewing by CEO
A Status created to be used in multiple issues to assignee the CEO on multiple projects
Resume Submitted
A Status created to be used mainly in Multiple issues on "Recruitment" project
Sending Job Offer
A Status created to be used mainly in Multiple issues on "Recruitment" and HR project Indicates a job offer has been send
Hired
A Status created to be used mainly in Multiple issues on "Recruitment" project Indicates that the employee has been hired
Waiting for Approval
A Status created to be used in multiple issues on multiple projects
Employment Test
A Status created to be used mainly in Multiple issues on "Recruitment" project Indicates that the employee has received test
Probation Period
A Status created to be used mainly in Multiple issues on "Recruitment" project Indicates that the employee in probation period
Rejected by Employee
A Status created to be used mainly in Multiple issues on "Recruitment" and HR projects Indicates that the employee refuse the request
Rejected after Interview
A Status created to be used mainly in Multiple issues on "Recruitment" project
Rejected by TOP-MGMT
A Status created to be used in "Request Employee | طلب كادر" issues on all HR Service Desks projects
Rejected after Test
A Status created to be used mainly in Multiple issues on "Recruitment" project
Withdrawal
A Status created to be used mainly in Multiple issues on "Recruitment" project
Extend
A Status created to be used in "Nominate a Trainee | ترشيح متدرب" issues on "Recruitment" project
Training Period
A Status created to be used in "Nominate a Trainee | ترشيح متدرب" issues on "Recruitment" project
Training test
A Status created to be used in "Nominate a Trainee | ترشيح متدرب" issues on "Recruitment" project
Rejected by Trainee
A Status created to be used in "Nominate a Trainee | ترشيح متدرب" issues on "Recruitment" project
Training period extended
A Status created to be used in "Nominate a Trainee | ترشيح متدرب" issues on "Recruitment" project
Training ended
A Status created to be used in "Nominate a Trainee | ترشيح متدرب" issues on "Recruitment" project
Recruitment Department
A Status created to be used in "Request Employee | طلب كادر" issues on all HR Service Desks projects
Accepted and Being Prepared
A Status created to be used in on "Promotion | ترويج" issues on clients projects
Report
A Status created to be used in on "Promotion | ترويج" issues on clients projects
Verified
A Status created to be used in "Account verification | توثيق حساب" issues on clients projects
Employee Approval
A Status created to be used mainly in the "Renewal Employee Contract | تجديد عقد موظف" issue on all HR Service Desks
Insurance Company
A Status created to be used mainly in Multiple issues on all HR projects
Employee
A Status created to be used mainly in Multiple issues on all HR projects
Direct Manager
A Status created to be used in "Payroll | كشف رواتب موظف" issues on all HR projects
Creating User Account
A Status created to be used in "Create Email & User-account" issues on "Recruitment" project
Waiting for Guest Response
A Status created to be used in "Invitations | إرسال دعوة" issues on "PR Service Desk" project
Invitation Accepted
A Status created to be used in "Invitations | إرسال دعوة" issues on "PR Service Desk" project
Invitation Rejected
A Status created to be used in "Invitations | إرسال دعوة" issues on "PR Service Desk" project
No Vacancies
A Status created to be used mainly in Multiple issues on "Recruitment" project if there is no vacancies
Execution
A Status created to be used in multiple issues on clients projects
Employee Rotation
A Status created to be used in "Designate Mentor" issues on "Recruitment" project
Designate Mentor
A Status created to be used mainly in Multiple issues on "Recruitment" project
Provide Software
A Status created to be used in "Prepare Work-space&Equipment" issues on "Recruitment" project
Launched
A Status created to be used in on "Promotion | ترويج" issues on clients projects
Not Qualified
A Status created to be used in multiple issues on "Recruitment" projects Indicates that the candidate is not qualified
Hub Training
A Status created to be used in multiple issues in " Hub Support "project Indicates the need for Hub Training
Maybe
A Status created to be used in "Invitations | إرسال دعوة" issues on "PR Service Desk" project
TOP-MGMT Approval
A Status created to be used in "Request Employee | طلب كادر" issues on all HR Service Desks projects
Review by CE Manager
A Status created to be used mainly in the "Legal Services | خدمات قانونية" issue on "Business Development" project
Waiting for HR Manager Approval
A Status created to be used in "Request Employee | طلب كادر" issues on "HR Service Desk" project
Reviewing by Direct Manager
A Status created to be used in multiple issues on multiple projects Indicates to the request is reviewed by the direct manager
Client Review
A Status created to be used mainly in the "Media Buying services" issue on "Business Development" project
Waiting to Prepay
A Status created to be used mainly in the "Media Buying services" issue on "Business Development" project
Waiting for Payment
A Status created to be used in multiple issues Indicates the need for payment on multiple projects
Payment Confirmation
A Status created to be used in multiple issues on multiple projects to confirm payment
Final Invoice
A Status created to be used mainly in multiple issues on multiple projects
Proposal Preparation
A Status created to be used in multiple issues on multiple projects
Prepare Initial Invoice
A Status created to be used mainly in the "Media Buying services" issue on "Business Development" project
Invoice Submission
A Status created to be used mainly in the "Media Buying services" issue on "Business Development" project
Card Design
A Status created to be used in "Business Card | بطاقة عمل" issues on all HR projects
Reviewing by Admin
A Status created to be used mainly in the "Legal Services | خدمات قانونية" issue on "Administrative Service Desk" project
Waiting for HR Approval
A Status created to be used mainly in the "Legal Services | خدمات قانونية" issue on all HR Service Desks
An Apology has been Offered
A Status created to be used mainly in Multiple issues on "Recruitment" project to send an Apology email through the system to the candidate
Apology has been Offered
A Status created to be used mainly in Multiple issues on "Recruitment" project to send an Apology email through the system to the candidate
Future List
A Status created to be used in multiple issues on "Recruitment" projects Indicates that the candidate is in the future list
Preparation
A Status created to be used in multiple issues on trial projects
Background Check
A Status created to be used in multiple issues on "Recruitment" projects Indicates that the candidate is under background check
Legal Office
A Status created to be used mainly in the "Legal Services | خدمات قانونية" issue on all related projects.
Dept Recovery Claim
A Status created to be used in multiple issues on trial projects
Influencer Financial Transformation
A Status created to be used in "Influencer Request | طلب مؤثر" issues on Trail projects
Contacting Influencer
A Status created to be used in "Influencer Request | طلب مؤثر" issues on clients projects
Pre-Payment
A Status created to be used in "Influencer Request | طلب مؤثر" issues on clients projects
Advertisement Documentation
A Status created to be used in "Influencer Request | طلب مؤثر" issues on clients projects
Rotation
A Status created to be used in multiple issues on "Recruitment" projects Indicates that the employee is on Rotation
Shared
A Status created to be used mainly in "Share | شارك" issue on "PR Service Desk" project Indicates that the participation has been shared
Well Done!
A Status created to be used in multiple issues on multiple projects
Not Interested
A Status created to be used in multiple issues on "Recruitment" projects Indicates that the candidate is not interested
Documented
A Status created to be used mainly in "Minutes | محضر" and multiple issue on multiple projects
Register in Records
A Status created to be used mainly in "Nominate a Freelancer | ترشيح عامل حر" issue on "Recruitment" project
Executive Management Approval
A Status created to be used in multiple issues on multiple Service Desk projects
Incomplete Info
A Status created to be used in multiple issues on multiple projects
Req Further Info
A Status created to be used in multiple issues on multiple projects to re-assignee the reporter for more information
Waiting for Employee to Notified
A Status created to be used mainly in "Awards | مكافآت وحوافز" issue on "CAI HR Service Desk" project
Employee Notified
A Status created to be used mainly in Multiple issues on all HR Service Desks
Editing the Video
A Status created to be used mainly in "Video Editing | تحرير فيديو" issue on clients projects
Review Edit
A Status created to be used in multiple Creative Content issues on clients projects
Illustration
A Status created to be used in multiple Creative Content issues on clients projects
Animation
A Status created to be used in multiple Creative Content issues on clients projects
Storyboard Style Frame
A Status created to be used mainly in "Motion Graphic | رسوم متحركة" issue on clients projects
Plans/Strategies Accepted
A Status created to be used mainly in "Account Planing | خطة حساب" issue on clients projects
Unexecuted
A Status created to be used mainly in "Account Planing | خطة حساب" issue on clients projects
Waiting Approve
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Clear
A Status created to be used in "Due Diligence | تقصي وبحث" issues on clients projects
Low Risk
A Status created to be used in "Due Diligence | تقصي وبحث" issues on clients projects
High Risk
A Status created to be used in "Due Diligence | تقصي وبحث" issues on clients projects
Not Found
A Status created to be used in "Due Diligence | تقصي وبحث" issues on clients projects
Notify
A Status created to be used mainly in Multiple issues on "TheHub" project
Handover Procedure
A Status created to be used mainly in the "Off-Boarding " issue on all HR service desk
Off Boarding Completed
A Status created to be used mainly in the "Off-Boarding " issue on all HR service desk
Announcement has been Issued
A Status created to be used mainly in the "Open Space | مساحة حرة" issue on "Hub Lounge" project
Under Consideration
A Status created to be used mainly in the "Bank of Ideas | بنك الأفكار" issue on "Hub Lounge" project
Failed After Probation Period
A Status created to be used mainly in Multiple issues on "Recruitment" project
Archived
A Status created to be used mainly in "Access to Platforms | طلب الوصول للمنصات" issue on clients projects
Content Designing
A Status created to be used in multiple Creative Content issues on clients projects
Content Writing
A Status created to be used in multiple Creative Content issues on clients projects
Request Opened
A Status created to be used mainly in the "Office Supplies | مستلزمات مكتبية" issue on "Administrative Service Desk" project
Provided
A Status created to be used in multiple issues on multiple projects
Payment
A Status created to be used mainly in the "Softwares & Maintanance | برامج وصيانة" issue on multiple projects
Fixed
A Status created to be used mainly in the "Softwares & Maintanance | برامج وصيانة" issue on "Administrative Service Desk" project
Booked
A Status created to be used mainly in the "Legal Services | خدمات قانونية" issue on "Administrative Service Desk" project
Supplier Negotiation
A Status created to be used mainly in the "Legal Services | خدمات قانونية" issue on "Administrative Service Desk" project
Advance Salary transferred
A Status created to be used in "Advance Salary | راتب مقدم" issues on all HR projects
Information Updated
A Status created to be used in "Information Update | تحديث بيانات" issues on all HR projects
Payment Received
A Status created to be used in "Coverage | تغطيات" and "Loan Request | طلب قرض" and "Reimbursement | تعويض مالي" issues on all HR projects
Letter Submitted
A Status created to be used in "Identification Letter | خطاب تعريف" issues on all HR projects
Visa Issued
A Status created to be used in "Issuing Visa | إصدار تأشيرة" and "Re-Entry Visa | تأشيرة خروج وعودة للمقيمين" issues on all HR projects
Insurance Provided
A Status created to be used in "Medical Insurance | تأمين طبي" issues on all HR projects
Card Submitted
A Status created to be used in "Business Card | بطاقة عمل" issues on all HR projects
Report Submitted
A Status created to be used in "Payroll | كشف رواتب موظف" issues on all HR projects
Waiting Employee Approval
A Status created to be used in "Salary Adjustments | تعديل راتب" issues on all HR projects
salary Adjusted
A Status created to be used in "Salary Adjustments | تعديل راتب" issues on all HR projects
Transfer Process Completed
A Status created to be used in "Transfer Employee| نقل موظف من قسم لاخر" issues on all HR projects
Iqama Renewed
A Status created to be used mainly in the "Renewal IQAMA | تجديد إقامة" issue on all HR Service Desks
Announcement Sent
A Status created to be used in multiple issues on multiple projects
Reward Received
A Status created to be used mainly in the "Awards | مكافآت وحوافز" issue on "HR Service Desk" project
Service Provided
A Status created to be used mainly in the "Legal Services | خدمات قانونية" issue on all HR Service Desks
Device Received
A Status created to be used mainly in "IT-Check | فحص تقني" issue on"Administrative Service Desk" project
Device Delivered
A Status created to be used mainly in "IT-Check | فحص تقني" issue on"Administrative Service Desk" project
Registered
A Status created to be used mainly in "Website Freelancer" issues on "Recruitment" project that is uploaded from smaat website
Hand Over Confirmed
A Status created to be used in "HandOver | تسليم المهام" issues on the Internal Departments projects
Extended
A Status created to be used mainly in "Extend Booking | تمديد الحجز" issue on"Administrative Service Desk" project
Managing Director Approval
A Status created to be used in multiple issues on multiple projects
Reviewing by Managing Director
A Status created to be used in multiple issues on multiple projects
Rejected by Managing Director
A Status created to be used mainly in the "Request Employee | طلب كادر" issue on all HR Service Desks
Verifying
A Status created to be used mainly in "Access to Platforms | طلب الوصول للمنصات" and "Vacation Request | طلب إجازة" issues
Approved
A Status created to be used mainly in "Vacation Request | طلب إجازة" issue on"DXB HR Service Desk" project
Script Writing
A Status created to be used mainly in the sub-task "Animated Visuals | مرئيات متحركة" on DXB clients projects
Montage
A Status created to be used mainly in "TV Recording | تسجيل تلفزيوني" issue on clients projects
Waiting Dubai-CEO
A Status created to be used mainly in "Trust | عهد" issue on "Administrative Service Desk" project
Create Concept
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Pre-Production
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Production
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Post-Production
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Draft
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Final Draft
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Write Script
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Storyboard Drawing
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Concept Review
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Script Review
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Storyboard Review
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Draft Review
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Password submitted
A Status created to be used mainly in "Access to Platforms | طلب الوصول للمنصات" issues on clients projects
Reset Password
A Status created to be used mainly in "Access to Platforms | طلب الوصول للمنصات" issue on clients projects
Controller Procedures
A Status created to be used in multiple issues refer to particular Procedures to be done by controller
Submitted
A Status created to be used mainly in Multiple issues on "HR Service Desk" project
Information Sent
A Status created to be used in multiple financial issues on clients projects
Footage Archive
A Status created to be used mainly in "Coverage | تغطية" issue on clients projects
Transferring Sponsorship
A Status created to be used in multiple issues on "Recruitment" project
Notifying Hub Support
A Status created to be used in "Transfer Employee| نقل موظف من قسم لاخر" issues on all HR projects
Budgeting
A Status created to be used mainly in "Video Production | إنتاج مرئي" issue on clients projects
Transfer Received
A Status created to be used in multiple financial issues on clients projects
Review Request
A Status created to be used mainly in "TV Recording | تسجيل تلفزيوني" issue on clients projects
Recording
A Status created to be used mainly in "TV Recording | تسجيل تلفزيوني" issue on clients projects
Adjustment
A Status created to be used mainly in "TV Recording | تسجيل تلفزيوني" issue on clients projects
Crew & Equipment
A Status created to be used mainly in "Coverage | تغطية" issue on clients projects
Covering
A Status created to be used mainly in "Coverage | تغطية" issue on clients projects
Stock
A Status created to be used in multiple issues on "Asset Management" project
Assigned
A Status created to be used in multiple issues on "Asset Management" project
IT Department
A Status created to be used in multiple issues on "Asset Management" project
Service Maintenance
A Status created to be used in multiple issues on "Asset Management" project
Disposed
A Status created to be used mainly in multiple issues on "Asset Management" project
Reported Lost/Missing
A Status created to be used mainly in multiple issues on "Asset Management" project
Reach Limit
A Status created to be used mainly in "Software Asset | برمجيات" issues on "Asset Management" project
Deployed
A Status created to be used mainly in the "Network Assets | شبكات " and "Server Assets | الخادم" issues on "Asset Management" project
Delivered
A Status created to be used mainly in multiple issues on clients projects
Additional Info Requested
A Status created to be used mainly in "Media Plan | خطة ترويج" Issue on DXB-Clients projects
Asset Management
A Status created to be used mainly in multiple issues on Asset Management project
Approval
A Status created to be used in multiple issues on clients projects
Discussion Interview
A Status created to be used mainly in the "Off-Boarding " issue on all HR service desk
Request Submitted
A Status created to be used mainly in multiple issues on clients projects
Hub Support Procedure
A Status created to be used mainly in the "Off-Boarding " and "Deactivate user | تعطيل حساب مستخدم" issue on all HR service desks
Financial Dues Handed Out
A Status created to be used mainly in the "Off-Boarding " issue on all HR service desk
Filters are Shared
A Status created to be used mainly in the "Deactivate user | تعطيل حساب مستخدم" issue on all HR Service Desks
Deactivate the User Account
A Status created to be used mainly in the "Deactivate user | تعطيل حساب مستخدم" issue on all HR Service Desks
Client Negotiations
A Status created to be used mainly in in multiple issues on multiple projects Refers to negotiations stage with clients
Approved by Client
A Status created to be used mainly in "Financial Proposal | عرض مالي" issue on clients projects
Rejected by Client
A Status created to be used mainly in "Financial Proposal | عرض مالي" issue on clients project
Announcing
A Status created to be used mainly in the Sub-Task "Announcement | تعاميم " Issue on "TheHub" project
Sent
A Status created to be used mainly in the Sub-Task "Announcement | تعاميم " Issue on "TheHub" project
Content Plan
A Status created to be used mainly in "Creative Content | محتوى إبداعي" Issue on DXB-Clients projects
Creative Plan
A Status created to be used mainly in "Creative Content | محتوى إبداعي" Issue on DXB-Clients projects
Research
A Status created to be used mainly in "Creative Content | محتوى إبداعي" Issue on DXB-Clients projects
Visual
A Status created to be used mainly in "Creative Content | محتوى إبداعي" Issue on DXB-Clients projects
Creative Head Approval
A Status created to be used mainly in "Creative Content | محتوى إبداعي" Issue on DXB-Clients projects
Account Manger Approval
A Status created to be used mainly in "Creative Content | محتوى إبداعي" Issue on DXB-Clients projects
Publishing
A Status created to be used mainly in Multiple Issues on DXB-Clients projects
HR Manager Approval
A Status created to be used mainly in Multiple issues on all HR projects
Greeted
A Status created to be used mainly in the Issue "Hello, I'm.. | ..مرحبًا أنا" on "Hub Lounge" project
Requesting Samples
A Status created to be used mainly in Multiple issues on "Recruitment" project
Rejected After Samples
A Status created to be used mainly in Multiple issues on "Recruitment" project
Apology has been Offered
A Status created to be used mainly in Multiple issues on "Recruitment" project to send an Apology email through the system to the candidate
Media Partner Evaluation
A Status created to be used mainly in the Issue "Add To Records | أثرِ قائمتنا" on "Business Development" project
Negotiations
A Status created to be used mainly in the Issue "Add To Records | أثرِ قائمتنا" on "Business Development" project
Added to Records
A Status created to be used mainly in the Issue "Add To Records | أثرِ قائمتنا" on "Business Development" project
Execute
A Status created to be used mainly in "Influencer Request | طلب مؤثر" issue on clients project
Advertising Documents
A Status created to be used mainly in "Influencer Request | طلب مؤثر" issue on clients project
Business Partner Evaluation
A Status created to be used mainly in the Issue "Add To Records | أثرِ قائمتنا" on "Business Development" project
Post-Payment
A Status created to be used mainly in "Influencer Request | طلب مؤثر" issue on clients project
Legal Procedure
A Status created to be used mainly in the Issue "Add To Records | أثرِ قائمتنا" on "Business Development" project
Confirm the Request
A Status created to be used mainly in the "Archive Account | أرشفة حساب" issue on "Hub Support" project
Reviewing by Media Buying
A Status created to be used mainly in "Media Plan | خطة ترويج" issue on clients project
Drive Ownership
A Status created to be used mainly in the "Deactivate user | تعطيل حساب مستخدم" issue on "HR Service Desk" project
Release
A Status created to be used mainly in the "Signify Development" issue on "Signify-Dev" project
Not Feasible
A Status created to be used mainly in the "Signify Development" issue on "Signify-Dev" project
Select For Development
A Status created to be used mainly in the "Signify Development" issue on "Signify-Dev" project
Assign To Sprint
A Status created to be used mainly in the "Signify Development" issue on "Signify-Dev" project
Assign To Developer
A Status created to be used mainly in the "Signify Development" issue on "Signify-Dev" project
Ready For Development
A Status created to be used mainly in the "Signify Development" issue on "Signify-Dev" project
QA
A Status created to be used mainly in the "Signify Development" on "Signify-Dev" project
UAT
A Status created to be used mainly in the "Signify Development" on "Signify-Dev" project
production UAT
A Status created to be used mainly in the "Signify Development" on "Signify-Dev" project
Reviewing
A Status created to be used mainly in the "Contact us | تواصل معنا" on "Top-level Management" project
Statement Sent
A Status created to be used mainly in the "Monthly Sales Statement | كشف مبيعات شهري" on "Finance & Legal - Internal Issues" project
Reviewing by BO Manager
A Status created to be used the Recruitment Issues
Set a Meeting
A Status created to be used mainly in "Offer Services | عرض خدمات" issue on "Business Development" project
Send to Client
Status created to be used in Multiple Issues on the BD project
Declined by Client
Status created to be used in Multiple Issues on the BD project
Turned Down by Smaat
Status created to be used in Multiple Issues on the BD project
Attach Materials
A Status created to be used mainly in the Issue "Bid | المناقصة" on the BD project
On Order
A Status created to be used mainly in the sub-task "Assign An Outsource | تكليف خارجي" on clients projects
Munites Shared
A Status created to be used mainly in the Issue "Minutes | محضر" on Clients projects to share the minutes by emails
Send Survey
A Status created to be used mainly in the sub-task "Create Email & User-account" on "Recruitment" project to send an email through the system sharing a post-training survey.
Waiting for Invoice
A Status created to be used mainly in the Issue "Financial Services | خدمات مالية" on Clients projects
Rejected by HR Manger
A Status created to be used mainly in the Issue "Request Employee | طلب كادر " on HR Service Desk
Check the Invoice
A Status created to be used mainly in the Issue "Financial Services | خدمات مالية" on Clients projects
Issue Resolved
A Status created to be used mainly in the Issue "Access to Platforms: on Clint's project to
Adding the New Record
A Status created to be used mainly in the Issue "Add To Records" on BD project
Access Granted
A Status created to be used mainly in the Issue "Access to Platforms" on Clients projects
HandOver Completed
A Status created to be used mainly in "Access to Platforms | طلب الوصول للمنصات" issue on clients projects
Creating Accounts
A Status created to be used mainly in the Issue "Access to Platforms" on Clients projects
Handing Accounts Over
A Status created to be used mainly in the Issue "Access to Platforms" on Clients projects
Appointed
Task Assigned
Influencer Lead
Send Rejection Email
Send Welcome Package
Send Reminder
Call To Collect Data
Dead End
Update Record
Call and Collect Preference
Send Gift
Smaat Influencers Loyalty program
Allocate Gift
Assign Greeting Person
Send invitation
Conduct Visit
Reschedule
BD Approval
A Status created to be used mainly in the "Access to Platform" issue on "Clint Account" projects
Reject
Report Designing
Request Employee
Team Assigned
Received
Waiting HR Manager
Bill Checking
Check the invoic
Procurement Procedure
Waitig
Direct Manager Approval
Booking Prucedure
Procurement Approval
Stock Registration
.Hold in Management
Preparing.
Purchasing
Reviewing by BOM
Reviewing by PC
BO Manager Approval
YES
NO
Reviewing by PT
Review by BO Manager
On-Boarding
HR Manager Reviewing
Sponsorship Transfer Procedure
Evaluation Step
OnBoarding Complated
Onboarding Procedure Checklist
TST Review
Support Procedure
Influencers Manager Approval
BP Procedure
Eligibility Status
ineligible
Proposal preparation (BD)
Client Approval
Initial Invoice
create cost-center
Documentation
Review rejection reasons
Influencer Allocation
Client signature
Reporting
BP Reviewing
Request for Purchasing
BD Review
Recruitment Procedure
Approve
Payment Procedure
Deactivate Medical Insurance
Deactivate Social insurance
Procurement reviewing
coverage procedures
Payment Done by PT

Resolutions

An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Resolved
Work has been resolved on this issue.
Done
Work has been completed on this issue.
Won't Do
This issue won't be actioned.
Duplicate
The problem is a duplicate of an existing issue.
Cannot Reproduce
All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.
Fixed
A fix for this issue is checked into the tree and tested.
Won't Fix
The problem described is an issue which will never be fixed.
Incomplete
The problem is not completely described.
Unresolved